Depending on your distance from our location, orders generally ship from our Cleveland, Ohio plant in three to four days from date of order. Special orders or large orders may take longer.

We accept Visa and Master Card credit cards. At this time we cannot ship C.O.D. If you don’t have a credit card, fill out the order page and print it. Send it along with a certified bank check or money order for the total amount. Upon receipt, we will process your order.

If you must have next day or expedited shipment, please contact us and we will quote your freight rate for your order and process your order as quickly as we possibly can.

We can ship to an address other than your billing address. When you register, fill in your shipping address if it is different that your billing address. Under no circumstances will we split a shipme

Occasionally we are temporarily out of stock on an item. If, in the event we are out of stock on a particular item, you will be unable to order it from the list. Generally, we have the items back in stock in a few days. You could either check back to the site or contact us at 216-362-0400 and we will advise you when the item becomes available.

Important! If shipped by UPS or FedEx, note the damage before signing for the shipment. Do not return the damaged merchandise to us. Contact your local UPS or FedEx office. Damaged items must be left in the original carton for UPS or FedEx to inspect. UPS or FedEx will contact us after the inspection.

If your order is shipped by commercial truck, have the driver note the damage on the freight bill prior to signing. Contact the delivering carrier at once to file a claim.

American Truck Equipment warrants its products to be free from defects in workmanship or material under normal use and service for a period of one year from the date of delivery to the original purchaser.

We will accept returned unused merchandise within 30 days of your invoice date that are in the original carton and in re-sellable condition. American Truck Equipment must authorize all returns. Contact us for a returned goods authorization. Returned items must be sent freight prepaid. Returns to us by C.O.D. will not be accepted. If we filled the order incorrectly, we will reimburse you for the freight. If you ordered incorrectly or no longer want the item, you are responsible for the return freight plus a 20% restocking fee.

American Truck Equipment must authorize all returned goods for defective material. Contact us for a returned goods authorization. The product must be in a shipping carton and returned to us freight prepaid. If, in our opinion a defect exists in workmanship or material, the product will be repaired or replaced at our option and returned to you freight prepaid. We will issue a credit to you for the freight charges for the returned item. If, in our opinion, no defect exists, you will be contacted and advised of the repair costs. After repair, the item will be returned to you freight collect. Special orders or custom items are not returnable.

Residents of the State of Ohio without a certified tax exemption certificate will be charged sales tax.

We value your privacy and assure you that we do not sell or share any of your information with anyone outside of our company. Please read our Privacy Policy and Terms of Use for further information.